1. Acceptance of Terms

By accessing and using Qnow ("the Service"), operated by Qnow Labs LLC, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

Business Information:
Legal Business Name: Qnow Labs LLC
Trading Name: Qnow
Location: United States
Email: support@qnow.ai

2. Description of Service

Qnow provides a cloud-based queue management software as a service (SaaS) designed for service-based businesses. The Service allows businesses to manage customer queues digitally through QR codes, staff dashboards, and real-time status updates.

3. Service Availability and Warranties

3.1 Service Availability

The Service is provided on an "as is" and "as available" basis. We strive to provide reliable service but do not guarantee that:

The Service will be uninterrupted, timely, secure, or error-free
The Service will be available at all times or at any specific time
Any errors or defects in the Service will be corrected
The Service will meet your specific requirements or expectations
The results obtained from using the Service will be accurate or reliable

3.2 Maintenance and Downtime

We reserve the right to:

Perform scheduled maintenance with or without prior notice
Temporarily suspend or restrict access to all or part of the Service
Modify, update, or discontinue any feature or functionality
Take the Service offline for repairs, upgrades, or improvements

We will make reasonable efforts to provide advance notice of planned maintenance when possible, but are not obligated to do so.

3.3 No Liability for Downtime

We shall not be liable for any loss, damage, or inconvenience caused by:

Service interruptions, outages, or downtime
Data loss or corruption during service interruptions
Lost business, revenue, or profits due to service unavailability
Inability to access the Service or your data
Third-party service provider failures (hosting, payment processing, etc.)
Force majeure events (natural disasters, internet outages, etc.)

3.4 Data Backup Responsibility

While we implement backup procedures, you are solely responsible for:

Maintaining your own backup copies of any critical data
Exporting and saving important information regularly
Ensuring business continuity during service interruptions

We are not responsible for any data loss and do not guarantee data recovery.

3.5 No Warranties

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

Warranties of merchantability
Warranties of fitness for a particular purpose
Warranties of non-infringement
Warranties arising from course of dealing or usage of trade

The Service is provided without warranty of any kind. You use the Service at your own risk.

3.6 Service Level Agreement

We do not offer any Service Level Agreement (SLA) or uptime guarantee. No credits, refunds, or compensation will be provided for service downtime or unavailability.

4. User Accounts

4.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Responsibility

You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your password and account
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

5. Subscription and Billing

5.1 Free Trial

New users may be entitled to a free trial period. No credit card is required to start the trial. After the trial period ends, you must subscribe to a paid plan to continue using the Service. Current trial terms are available on our website.

5.2 Paid Subscriptions

Paid subscriptions are billed according to the plan you select. Current pricing and plan details are available on our website. All payments are processed securely through Paddle, our payment processor and Merchant of Record. Paddle handles payment processing, tax collection, and compliance on our behalf. By subscribing, you agree to pay all fees associated with your chosen plan.

Usage Limits: Subscription plans include limits on the number of active queues you can create and the number of team members (staff and service providers) you can add to ensure optimal application performance and fair usage across all users. These limits are enforced to maintain service quality and performance. If you attempt to exceed your plan's limits, you will be prompted to upgrade to a higher plan. The admin account is not counted toward team member limits.

Detailed plan limits, including specific queue and team member allowances, are available on our pricing page and may vary by plan.

5.3 Payment Terms

All fees are in USD unless otherwise stated for your region
Payments are processed automatically on your billing date
As our Merchant of Record, Paddle handles tax collection and remittance on our behalf. The price displayed includes all applicable taxes where required by law, and all payment transactions are subject to Paddle's terms and conditions.
Failed payments may result in service suspension

5.4 Refunds

14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with the Service within 14 days of your initial purchase, you may request a full refund by contacting our support team at support@qnow.ai or through Paddle's support system. Refunds will be processed to the original payment method within 3-10 business days.

EU/UK Consumer Rights: If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day of the conclusion of the contract. However, if you consent to immediate delivery of the digital content and acknowledge that you will lose your right of withdrawal, this right is waived. To exercise your right of withdrawal, you must inform us at support@qnow.ai of your decision.

Refund Requests After 14 Days: Refund requests made after the 14-day period are handled on a case-by-case basis. We reserve the right to approve or deny refund requests for reasons including but not limited to:

Suspected abuse or fraudulent activity
Violation of these Terms or acceptable use policies
Excessive usage of the Service before requesting a refund
Previous refund requests from the same user or business
Chargebacks or payment disputes
If the product does not work as described and the issue cannot be resolved after reasonable support efforts

All refund requests must be submitted through our support team at support@qnow.ai or using the support link provided in your Paddle receipt email. Refunds are generally not provided if you changed your mind after purchasing, decided not to use the product, or if the issue is due to lack of technical skill or incorrect configuration.

5.5 No Refunds for Partial Periods

We do not provide refunds or credits for:

Partial subscription periods or unused time
Cancellations made mid-billing cycle
Service suspensions or terminations due to Terms violations
Downtime, service interruptions, or technical issues
Dissatisfaction with features or functionality
Changes in business needs or usage patterns

5.6 Cancellation

You may cancel your subscription at any time through your account settings in the billing section or by contacting our support team at support@qnow.ai. We will respond to your cancellation request within 24 hours.

Cancellation Process:

Click the "Cancel Subscription" button in your account's billing settings, which will open your email client with a pre-filled cancellation request template
Alternatively, send an email to support@qnow.ai with the subject "Cancel Subscription Request" and include your account email and business name
Upon receiving your cancellation request, we will process it within 24 hours and confirm the cancellation via email

Cancellation Effective Date: Your subscription will remain active until the end of your current billing period. You will continue to have full access to all features until that date. No refunds will be provided for the remaining period of your current billing cycle.

Data Retention: After cancellation takes effect, your account and data will be subject to deletion according to our data retention policy. We recommend exporting any important data before your subscription ends.

Reactivation: If you cancel your subscription, you can reactivate it at any time by subscribing again through your account settings. Your previous data may not be available after a certain period following cancellation.

5.7 Plan Changes and Proration

You may upgrade or downgrade your subscription plan at any time through your account settings or by contacting support at support@qnow.ai. Plan changes take effect immediately, and billing adjustments are handled as follows:

Upgrades: When you upgrade to a higher plan, you will be charged a prorated amount for the remainder of your current billing period. The new plan's features and limits become available immediately upon upgrade.
Downgrades: When you downgrade to a lower plan, the change takes effect at the start of your next billing cycle. You will continue to have access to your current plan's features until the end of your current billing period. If you exceed the downgraded plan's limits before the change takes effect, you may need to reduce your usage or upgrade again.
Proration: Prorated charges or credits are calculated based on the number of days remaining in your current billing period and the difference between your current and new plan prices.
No Refunds: Plan changes do not entitle you to refunds for unused portions of your previous plan.

5.8 Price Changes

We reserve the right to modify subscription prices at any time. If we increase the price of your current plan, we will provide you with at least 30 days' advance notice via email to the address associated with your account. The price increase will take effect at the start of your next billing cycle after the notice period.

If you do not agree to the price increase, you may cancel your subscription before the price change takes effect. Your cancellation will be effective at the end of your current billing period, and you will continue to have access to the Service until then. No refunds will be provided for the remaining period.

Price decreases or new promotional pricing may be applied to your account at our discretion, but we are not obligated to retroactively apply lower prices to existing subscriptions.

6. Acceptable Use

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service solely for managing queues for your legitimate business operations.

6.2 Prohibited Activities

You agree not to:

Use the Service for any illegal purpose or in violation of any local, state, national, or international law
Violate or infringe upon the rights of others, including intellectual property rights
Transmit any harmful code, viruses, or malware
Attempt to gain unauthorized access to the Service or related systems
Use the Service to send spam or unsolicited communications
Interfere with or disrupt the Service or servers
Resell or redistribute the Service without authorization
Reverse engineer or attempt to extract source code from the Service

7. Data and Privacy

7.1 Your Data

You retain all ownership rights to data you submit to the Service ("Your Data"). By using the Service, you grant us permission to process Your Data as necessary to provide the Service.

7.2 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy available on our website. By using the Service, you consent to our privacy practices.

7.3 Data Security

We implement industry-standard security measures to protect Your Data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7.4 Security Breaches and Unauthorized Access

Despite our security measures, the Service may be subject to unauthorized access, hacking, data breaches, or other security incidents ("Security Incidents") caused by:

Third-party attacks, hackers, or malicious actors
Sophisticated cyberattacks or zero-day exploits
Vulnerabilities in third-party services or infrastructure providers
Social engineering attacks targeting users
Insider threats or compromised credentials
Distributed denial of service (DDoS) attacks
Other security threats beyond our reasonable control

You acknowledge and accept that Security Incidents may occur despite our reasonable security efforts.

7.5 No Liability for Data Breaches

To the maximum extent permitted by law, we shall not be liable for any damages, losses, or harm resulting from Security Incidents, including but not limited to:

Unauthorized access to, disclosure of, or theft of Your Data
Data breaches caused by third-party attacks or hackers
Loss, corruption, or modification of Your Data due to Security Incidents
Business interruption, lost revenue, or reputational harm
Identity theft, fraud, or misuse of compromised data
Costs of notifying affected individuals or regulatory compliance
Legal fees, fines, or penalties arising from data breaches
Any consequential, indirect, or punitive damages

Our total liability for all Security Incidents combined shall not exceed the amount you paid us in the 12 months preceding the incident, regardless of the number or severity of breaches.

7.6 Security Incident Response

In the event of a Security Incident, we will:

Take reasonable steps to investigate and contain the incident
Notify affected users in accordance with applicable laws
Cooperate with law enforcement and regulatory authorities as required

However, we are not obligated to provide specific timelines for notification or remediation. We reserve the right to determine the appropriate response based on the nature and severity of the incident.

7.7 User Security Responsibilities

You are solely responsible for:

Maintaining the confidentiality of your account credentials
Using strong, unique passwords for your account
Enabling two-factor authentication if available
Monitoring your account for suspicious activity
Immediately notifying us of any suspected unauthorized access
Ensuring your devices and networks are secure
Training your staff on security best practices
Not sharing account credentials with unauthorized persons

We shall not be liable for any Security Incidents resulting from your failure to maintain adequate security practices or protect your account credentials.

8. Intellectual Property

8.1 Service Ownership

The Service, including all content, features, and functionality, is owned by Qnow and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes in accordance with these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, Qnow shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

Your use or inability to use the Service
Service interruptions, downtime, or technical issues
Data breaches, security incidents, or unauthorized access
Hacking, cyberattacks, or malicious third-party actions
Data loss, corruption, or theft
Business interruption or lost profits
Errors, bugs, or defects in the Service
Third-party service provider failures
Any other cause related to the Service

This limitation applies regardless of whether we were advised of the possibility of such damages and regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

Our total liability for any and all claims related to the Service, including but not limited to data breaches and security incidents, is limited to the amount you paid us in the 12 months preceding the claim. If you have not paid any fees, our liability is limited to $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify and hold harmless Qnow and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting support at support@qnow.ai.

11.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if you breach these Terms or engage in prohibited activities. Upon termination, your right to use the Service will cease immediately.

11.3 Effect of Termination

Upon termination, you will lose access to the Service and Your Data. We may retain Your Data for a reasonable period as required by law or for backup purposes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13. Dispute Resolution and Arbitration

13.1 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Service, or your relationship with Qnow (collectively, "Disputes") shall be resolved through binding arbitration rather than in court, except as provided below.

13.2 Arbitration Procedure

Arbitration shall be conducted under the rules of the Indian Arbitration and Conciliation Act, 1996. The arbitration shall be:

Conducted by a single arbitrator mutually agreed upon by both parties
Held in India at a location determined by the arbitrator
Conducted in English
Subject to the laws of India
Final and binding on both parties

13.3 Waiver of Class Actions

You agree that any arbitration or legal proceeding shall be conducted on an individual basis only. You waive your right to:

Participate in a class action lawsuit or class-wide arbitration
Join your claim with claims of other users
Bring claims on behalf of other users
Consolidate multiple claims into a single proceeding

If this class action waiver is found to be unenforceable, the entire arbitration agreement shall be void, and the dispute must be resolved in court.

13.4 Exceptions to Arbitration

Either party may seek relief in court for:

Small claims court disputes (up to the jurisdictional limit)
Injunctive or equitable relief to protect intellectual property rights
Disputes regarding the interpretation or enforcement of this arbitration agreement

13.5 Arbitration Costs

Each party shall bear their own legal fees and costs associated with arbitration unless otherwise awarded by the arbitrator. The arbitrator's decision may include an award of attorneys' fees and costs to the prevailing party.

13.6 No Jury Trial

You and Qnow waive any constitutional and statutory rights to sue in court and have a trial before a judge or jury. This arbitration agreement shall survive the termination of these Terms and your use of the Service.

13.7 Informal Resolution

Before initiating arbitration, you agree to first attempt to resolve any Dispute informally by contacting our support team at support@qnow.ai. We will attempt to resolve the Dispute informally within 30 days. If we cannot resolve the Dispute within 30 days, either party may initiate arbitration.

14. International Users

The Service is available to users worldwide, subject to compliance with applicable local laws and regulations. By using the Service, you acknowledge that:

Your data may be transferred to and processed in countries where our infrastructure and service providers operate
You are responsible for ensuring your use of the Service complies with your local laws
We make no representation that the Service is appropriate or available for use in all locations
Access to the Service from territories where its content is illegal is prohibited

If you access the Service from outside India, you do so at your own risk and are responsible for compliance with local laws. We reserve the right to limit the availability of the Service in any jurisdiction at our sole discretion.

15. Changes to Terms

We may update these Terms from time to time. The "Last Updated" date at the top indicates when changes were made. Your continued use of the Service after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Contact Information

If you have any questions about these Terms, please contact us at support@qnow.ai or through the contact information provided on our website.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Qnow regarding the Service and supersede all prior agreements and understandings.